Frequently Asked Questions
Everything you need to know about your Onia experience.
What is Onia's shipping policy?
We offer standard and expedited shipping worldwide. Standard shipping within the continental U.S. typically takes 3-5 business days, while international delivery times vary by location.
How can I return or exchange an item?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please visit our Returns Portal to start your request.
How do I care for my Onia garments?
To maintain the quality of our premium fabrics, we recommend hand washing or using a delicate machine cycle with cold water. Always hang or lay flat to dry to prevent shrinkage.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Shop Pay.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Can I track my order status?
Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.